Last Ditch Repair Policy
Our first priority at DIYRE is to see your DIY project succeed. That's why try to make the best step-by-step guides and offer email support. However, sometimes even the best of us get stuck. That's where our Last Ditch Service comes in.
The Repair Process
After you've done your best to build and troubleshoot your kit:
- Purchase the Last Ditch Repair Service
- We will respond with instructions for returning your kit to us.
- We will fix up your kit and send it back to you in working order within 3 weeks.
Supported Kits Only
We can only repair kits that we at DIYRE designed and support. Look for the the "Supported" check box on the product page.
Repairs Only
We offer repairs as zero-profit service to our customers because we want you to be happy with your DIYRE product. So we ask that you only use this service after you've built the kit completely and have given troubleshooting your best shot. That is, this is not an assembly service. We also cannot support or service kits built and sold by a 3rd party, either through an authorized retailer or on Reverb, eBay, etc.
The repair fee is per kit to be repaired. So if you are sending back more than one kit, make sure to buy the correct number of repairs. For example, if you are sending back a CP5 Mic Preamp and CTX Colour module, buy one 500-series Module repair and one Colour Module repair. Shipping will be calculated at checkout based on the total weight of items to be repaired.
Warranty
We warranty our repair work for one year after the repair. This doesn't cover any damage or malfunctions not related to the original repair.
We reserve the right to refuse repair for any kit. We've never done this, but we put it here just in case.